At Edupoint Academy, we strive to provide the best tutoring services to ensure academic success for our students. Our refund policy is designed to be transparent, fair, and aligned with our service commitments.
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General Refund Policy
General Refund Policy
✔ Fees Paid Are Non-Refundable: Once the monthly tuition fee is paid, it is non-refundable under normal circumstances.
✔ No Refund for Missed Classes: If a student is absent or misses a scheduled session, no refund will be issued. However, a compensatory session may be arranged at the tutor’s discretion.
✔ Refunds in Exceptional Cases: Refunds may be considered only in rare situations, such as:
Tutor unavailability after payment.
Discontinuation of services by Edupoint Academy.
Any serious issues verified and approved by the Academy.
Refund Policy for Discontinuation
Refund Policy for Discontinuation
✔ Notice Period Required: If a student wishes to discontinue classes, a minimum 7-day prior notice must be given.
✔ No Immediate Refunds: If the discontinuation request is made after the start of a month, the fees for that month will not be refunded.
✔ Partial Refunds (If Applicable): In case of long-term pre-paid plans, prorated refunds may be provided for the remaining months, subject to a deduction for administrative and tutor allotment costs.
Tutor Replacement & Compensation Policy
Tutor Replacement & Compensation Policy
✔ If a Tutor Leaves Mid-Month: Edupoint Academy will assign a replacement tutor within one week.
✔ If No Replacement is Found: A prorated refund will be issued for the remaining sessions.
✔ No Refund for Tutor Change Requests: If a student requests a different tutor after classes have begun, the fees remain non-refundable.
Refund Policy for Discontinuation
Refund Policy for Discontinuation
✔ Double Payment: If a duplicate payment is made, it will be adjusted in the next month’s fees or refunded upon request.
✔ Transaction Errors: If a payment fails or an incorrect amount is deducted, the parent must provide proof, and a refund will be processed within 7-10 business days after verification.
✔ Refund Mode: Approved refunds will be processed via bank transfer to the original payment method only. No cash refunds will be provided.
Refund Policy for Tutors
Refund Policy for Tutors
✔ Tutors are Paid Monthly: Tutors will be paid only after completing the full month’s sessions. No advance payments will be made.
✔ No Refunds for Tutor Resignation: If a tutor voluntarily leaves mid-month, they will be compensated only for the completed sessions, and no additional payments will be made.
✔ Tutor Payment Disputes: Any disputes regarding tutor payments must be reported to Edupoint Academy within 5 days of payment processing.
Edupoint Academy’s Right to Modify
Edupoint Academy’s Right to Modify
✔ Policy Updates: Edupoint Academy reserves the right to modify this refund policy as necessary. Any updates will be communicated in advance.
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